As a valued customer and supporter of Babymel, we wanted to keep you updated with our plans to keep trading through these tough times.
We have been closely monitoring the situation with regard to COVID-19 and following precautions advised by the government and will continue to do so in the coming weeks.
Our main priority is the safety and well-being of our whole community. We’re all in this together, and we’ll strive to make the best choices for our customers, our staff and our suppliers.
BUSINESS OPERATING AS USUAL
Rest assured, we continue to operate as normal, but are adjusting sensitively to these uncertain times. We hope that the efforts we make help you and our wider communities.
Our returns procedure is still operating as normal for those that are able to return items to us. However, we also realise that during this time, for those self isolating, it may not be so easy to organise returns, that's why we are extending our returns period from 30 days to 60 days.
HOW OUR WAREHOUSE STAFF ARE KEEPING SAFE
Our warehouse remains open with high safety procedures in place and currently all items are being dispatched on time.
Currently, all delivery services are available with parcels being delivered following government guidelines. Both Royal Mail and DPD are offering contact free delivery for those self-isolating.
HEAD OFFICE WORKING REMOTELY
Our Head Office team is now working remotely from home, however we want to reassure our customers that our online store is still currently fully operating as usual.
Our Customer Service team is always available to assist in anyway they can. For a quicker response, the best way to get in touch with us is to email us at email@example.com rather than calling by phone.
Our thoughts go out to anyone who has been impacted by COVID-19. We will continue to be diligent in our approach to ensure a safe shopping experience for you. Meanwhile, thank you for your continued trust and support.