As we are in the midst of moving warehouse, we will be unable to send international orders.

🚚💨 Free delivery and returns? Yes, please! 🙌 Valid on:

🇬🇧 UK orders over £50

&

🇺🇸 US orders $25 flat rate

🌎 Other countries: £30 flat rate

We've got you covered. Want the full scoop? Click here for all the deets! 🚚💨

⏳ Just a heads-up on delivery times:

🇬🇧 UK orders: 3-5 working days

🇺🇸 US orders: Up to 5 working days

🌏 Other countries: Up to 15 working days

Once your order is on its way, you’ll get a tracking email from the courier. Didn’t get it? No worries—hit us up at info@babymel.co.uk and we’ll sort it out! 📧✨

🚀 Need it fast? We’ve got you covered with next-business-day delivery for mainland UK orders! Just place your order before 2pm Monday to Thursday and it’ll be at your door the next day. Orders made after 2pm on Friday will get to you the following Tuesday. 📦✨

Heads up: during super busy times (like sales), next-day delivery might take a little break. 😅

Got a change of heart? 🕒 Hit up our customer service team ASAP at info@babymel.co.uk. If your order’s already on its way, though, we won’t be able to hit the brakes or make changes. 🚚💨

For UK and US peeps, your duties and taxes are already baked into the price—no surprises here! 🎉 Just a heads-up, if you're ordering from elsewhere, you might see some extra charges based on where you’re at. 🌍💸

Need to make a change? Hit up our customer service squad at info@babymel.co.uk ASAP! 🚀 If your order’s already on its way, we won't be able to tweak it, so let us know before it ships! 📦✈️ 

Your PID number is your 11-digit ID that everyone in Norway has. 🚀 It’s needed for the Norwegian authorities to keep tabs on imports. Without it, we can’t ship your order to Norway. So, make sure you’ve got it handy! 🇳🇴📦

Your order's delivery date is the one we mentioned when you placed your order. ⏳ If anything changes, we’ll let you know. For the latest scoop on when your goodies will land, hit up our customer service squad at info@babymel.co.uk. 📩🚚

Want to get the lowdown on returns? Click here for all the deets! 📦✨ Pro tip: shoot us an email at returns@babymel.co.uk to give us a heads-up that your return’s on its way, and we’ll keep you in the loop. 💌🔄

Absolutely! Just drop our customer service team a line at info@babymel.co.uk with your order details and the item you want to swap, and we’ll get it sorted for you. 😊🔄

We’ve got you covered with free returns for 🇬🇧 UK orders.

For all other territories, you’ll need to handle the return shipping costs yourself. 🎁🚚

First things first, double-check you’re in the right store location:

🇬🇧 UK customers - click here

🇺🇸 US customers - click here

🇪🇺 EU customers - click here

🌎 Rest of the World customers - click here

You gotta add items to your cart on the correct website—no cross-site shopping allowed! 🛒 If you’re still having trouble checking out, hit up our customer service squad at info@babymel.co.uk. Send us a screenshot of the error message and your cart contents, and we’ll sort it out! 💌📸

When you hit checkout, look for the spot to add a gift card or discount code. On desktop, you’ll find it on the right-hand side of the page. If you’re on mobile, just pop into the ‘Show order summary’ section. Happy saving! 💳✨

Heads up! You can only use one discount code per order, and some codes are only good for certain items. Make sure your items qualify before you hit apply! 🎉

Oops, did your discount code go AWOL? 👀 Check your junk mail folder just in case! If it’s still MIA, drop us a line at info@babymel.co.uk and we’ll help you track it down.

Our changing bags come fully loaded: a cushy changing mat, bottle insulation (either a built-in pocket or a separate holder), and stroller attachments. Basically, your bag’s got everything you need to roll right outta the box! 🚀👶

Our stroller straps are a breeze to use—once you get the hang of it! Whether they’re built into the long strap or the backpack straps, attaching them to your buggy bar is a cinch. Just click here for the lowdown on how to make it happen! 🚼✨

Our stroller straps are universal fit so in almost every case will fit on your pram handle or bar. However in the ever evolving world of buggies and prams, we know sometimes your chosen bag might not attach exactly as you’d imagined, so we do recommend you test this out when receiving your bag and if you’re unhappy please contact our customer service team at info@babymel.co.uk who may be able to advise a better option for your pram.

Our wipes pockets are like the VIP section for your baby’s essentials—most standard packs fit right in. Here are some pro tips to get the best fit:

1. Size Check: Your pocket’s got room for a standard pack (64 wipes). Jumbo packs might be a tight squeeze!
2. Air Out: Open the pack and squeeze out any extra air before slipping it into the pocket.
3. Fold It: If your wipes pack is bulkier than the actual wipes, fold the extra packet to help it fit better.
4. Pre-Pack: Slide those wipes into the pocket when your bag’s empty for an easier fit.
5. Z-Formation: Choose wipes packed in a Z formation. This way, one wipe pulls out and brings a little buddy with it. Some packs don’t do this, and they won’t work with our dispenser pocket.

With these hacks, your wipes will be snug and ready for action! 💧✨

Our bags come with a super cool water-resistant coating on both the fabric and lining. This magic finish makes water bead up and roll off (yep, spills are a breeze to clean up!). But, if your bag gets hit with a serious downpour, it might get a bit soggy. So, keep it chill with the super wet stuff, and your bag will stay looking fresh! 💧✨

We don’t recommend tossing your changing bag in the washing machine - AND it’ll void your warranty with us. Stick to a gentle wipe-down and keep your bag looking fab! 🧼🚫

For keeping your bag fresh, we recommend spot cleaning with a mild soap and warm water for fabric bags, or a leather cleaner for leather ones. Pro tip: always test in a hidden spot first to make sure the cleaner plays nice. Need more care tips? Click here for the deets! 🧽✨

Absolutely! Our changing mats are machine washable on a cool cycle. Just remember to lay them flat to dry so the padding stays nice and even. No one likes a lumpy changing mat, right? 😉🧺

Got a problem? 🙈 Drop us a line at info@babymel.co.uk and include some snaps or a video of the issue along with your proof of purchase. We’ll get on it ASAP! 📸✨

Got a zip pull that's gone rogue? 😅 No worries! Just shoot us a pic of the problem at info@babymel.co.uk, and we'll hook you up with a shiny new replacement. 📸🔄

Got a problem? 🙈 Drop us a line at info@babymel.co.uk and include some snaps or a video of the issue along with your proof of purchase. We’ll get on it ASAP! 📸✨

All our products are tested to REACH standards, which is like the VIP club of chemical safety—super strict and globally recognised. If you’re curious about any specific chemicals or substances, just drop us a line at info@babymel.co.uk We’ve got your back! 💪✨

Check out our eco-friendly collection of changing bags made from recycled materials! 🌿♻️ Go green and stylish—shop now and make a difference with every nappy change!

All our changing bags and accessories are crafted with care in China. 🇨🇳