Yes, we offer international shipping, including free delivery and returns to UK, US and EU countries. Please see click here to view our delivery page for more details.

We offer free delivery and returns for the following:

UK orders over £50

US orders over $100

EU orders over €60

For further details please click here.

Please allow:

3-5 working days for UK orders

Up to 10 working days for EU orders

Up to 5 working days for US orders

Up to 15 working days for other countries 

When you order is dispatched you should receive an email from the courier with your tracking details. If you did not receive this please contact our customer service team on info@babymel.co.uk. 

We offer a next business day delivery service for order being dispatched to mainland UK. Orders must be placed before 2pm Monday-Thursday to receive the next day. Orders placed after 2pm on Friday will arrive the following Tuesday. During busy periods (sales etc), we may not have this option available.

Please contact our customer service team at info@babymel.co.uk as soon as possible. If an item has already been despatched we will not be able to cancel or amend the order.

Duties and taxes on orders delivered to UK and EU addresses are included in the price. Please note the taxes are charged based on your delivery location. Duties and other charges may apply for other territories.

Please contact our customer service team on info@babymel.co.uk as soon as possible. If an item has already been despatched we will not be able to amend the order.

Your order should arrive by the time period stated on the website when you placed your order. We will contact you if this changes. If you would like further information on the expected delivery date of your order please contact our customer service team on info@babymel.co.uk.

Please click here to view our returns information. We recommend you send an email to returns@babymel.co.uk to let us know your return is on the way, and we will keep you updated.

Yes, please contact our customer service team on info@babymel.co.uk with your order details and the item you would like to exchange.

We offer free returns on the following:

UK orders over £50

US orders over $100

EU orders over €60

All other returns are to be paid for by the customer. 

First, please check you are shopping in the right store location:

UK customers - click here

US customers - click here

EU customers - click here

Rest of the World customers - click here

All items must be added to cart when on the correct website, you will not be able to checkout if you have items added to your cart whilst on another location’s store.

If you are still unable to checkout please contact our customer service team on info@babymel.co.uk with a screenshot of the error message you can see on the store, and a screenshot of your cart contents.

When you proceed to checkout, the first page will have an option to add a gift card or discount code. This is on right right hand side of the page on desktop and in the ‘Show order summary’ section on mobile.

Only one code can be applied per order. Some discount codes are only eligible for use on qualifying items.

Please check your junk mail. If you still cannot find your discount code, please contact our customer service team on info@babymel.co.uk. 

All of our changing bags comes with a cushion changing mat, insulation for bottles (either a built-in pocket or a separate insulated bottle holder) and stroller attachment. So you are ready to use your bag as soon as it arrives.

Our stroller straps are super easy to use - when you know how. Whether built-in to the long strap or the backpack straps, the method for attaching to your buggy bar is the same. Directions for use can be found by clicking here.

Our stroller straps are universal fit so in almost every case will fit on your pram handle or bar. However in the ever evolving world of buggies and prams, we know sometimes your chosen bag might not attach exactly as you’d imagined, so we do recommend you test this out when receiving your bag and if you’re unhappy please contact our customer service team at info@babymel.co.uk who may be able to advise a better option for your pram.

We have tested various different wipes and our wipes pockets fit most standard sizes. Below are some tips to help :

1 - The pocket should be big enough for a standard size pack (64 wipes) bumper packs may be too large

2 - We recommend opening the pack of wipes and removing the excess air from the pack before inserting into the pocket

3 - Some packs of wipes are very big in comparison to the actual size of the wipes. folding over the excess wipes packet may also help to fit the wipes in better

4 - Pack the wipes in the side pocket when your bag is empty

5 - You need to use a pack of wipes that are packed with a Z formation, so when one wipe is pulled out the next comes out (a little) with it too. Some packs don’t have this and won’t work with the dispenser pocket.

Our bags have a water resistant coating on the material and lining. This is an invisible finish that allows water to bead off the fabric (and also helps with cleaning up spills etc), but the material does become saturated if exposed to extremely wet conditions.

We do not recommend you machine wash your changing bag and doing so will void your warranty.

We recommend spot cleaning your bag, with a mild soap and warm water for fabric bags, or a leather cleaner for leather bags. We suggest you test an inconspicuous area of the bag first, to make sure the cleaning product works as desired. More information on caring for your bag is available by clicking here.

Yes. Our changing mats are machine washable on a cool wash. Leave to dry flat to make sure the padding stays even.

We recommend you check with the airline you are travelling with, but our Hospital-Weekend bag does meet the The International Air Transport Association (IATA) guidelines for hand luggage size.

Please contact our customer service team on info@babymel.co.uk. Please include photos or a video of the issue and your proof of purchase.

In most circumstances a broken zip pull can easily be replaced. Please contact our customer service team on info@babymel.co.uk with a photo of the issue and they will be able to arrange for a replacement puller to be sent to you.

Please contact our customer service team on info@babymel.co.uk. Please include photos or a video of the issue and your proof of purchase.

Our products are all tested to REACH standards which is globally known as one of the most stringent testing regulations for potentially harmful chemicals. If you have a question about a specific chemical or substance, please contact our customer service team on info@storksak.co.uk.

We offer a range of changing bag made from recycled materials. Shop our eco collection now.

Our changing bags and accessories are made in China.