Christmas Extended Returns

We are offering an extended returns period on any items purchased from 1st November - 13th December. Please return items by 15th January 2024 for a full refund.

Preorder Items

If your order contains both in stock and preorder items, please note our standard procedure is to hold your order and dispatch together once all items are available. If you would like to receive the in stock part of your order earlier, please contact customer service on info@babymel.co.uk

UK Standard Delivery & Returns - FREE over £50

Delivery is £4.95 if you spend under £50.

Please allow up to 5 working days for your order to be delivered. If any item cannot be delivered within this time we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery.

If you are likely to be out when the delivery arrives, you can specify an alternative delivery address during the order process. Please contact us at info@babymel.co.uk if you need assistance with this.

UK Next Business Day Delivery - £8.95

Orders placed before 2pm Monday to Thursday will be delivered next business day. Orders placed after 2pm on Friday will be delivered on Tuesday. Goods will always require a signature on receipt of delivery.

Orders are sent via FedEx.

EU Delivery & Returns  FREE over €60

Delivery is €10 if you spend under €60.

Orders are sent via DPD.

Your order should be received within 3-5 working days of dispatch but please allow up to 10 working days. If any item cannot be delivered within this time we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery.

TAXES & DUTIES - EU orders are NOT subject to additional duties, levies or taxes on delivery.

Shipping to Norway, Iceland and Switzerland will be charged at our international delivery rates, and your order may be subject to taxes, customs fees, levies or other charges. We are unable to deliver to Malta.

USA Delivery & Returns - FREE over $100

Delivery is $15.00 if you spend under $100 and be expected up to 5 working days. 

Delivery will be with FedEx.

Please allow 5 working days for delivery from despatch. If any item cannot be delivered within this time we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery.

TAXES & DUTIES - US orders below $800 will NOT be subject to any additional taxes or customs fees.

*excluding Puerto Rico, shipments will be charged as 'Rest of World Delivery'

Oceania

Please ensure you are on babymel.com.au, as we are unable to process orders for this territory on our babymel.com website.

 

Rest of the World - £30

Delivery will be with Royal Mail International Signed for Service.

Please allow up to 15 working days for delivery from despatch. If any item cannot be delivered within this time we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery.

If your parcel contains more than one item you may be required to pay additional postage due to the increased weight of our parcel. If this occurs we will contact you directly.

Your order may be subject to taxes, customs fees, levies or other charges.

 

British Forces Postal Addresses

We can deliver to all BFPO addresses for standard UK charges. Please contact us at info@babymel.co.uk if you need assistance with this.


Order Confirmation

Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). This email is only an acknowledgement that your order has been received; it is not an acceptance by us of any offers to purchase.

Order Tracking

Once your item(s) have been dispatched you will receive an SMS or email notification with your tracking details directly from the courier. If you have any questions about delivery of your order, please contact us at info@babymel.co.uk with your order and tracking references.