European Orders

Our delivery service to the EU and Europe are currently experiencing delays, so your delivery may take a little longer.

There will be no additional duties or taxes to pay for mainland EU deliveries. Additional fees may be charged for other European deliveries. Please contact info@babymel.co.uk is you have any questions.

Preorder Items

Due to current global shipping delays, we are likely to have a number of items on preorder. If you choose to purchase a preorder item please rest assured, we are working to get your order to you as quickly and efficiently as possible.

If your order contains both in stock and preorder items, please note our standard procedure is to hold your order and dispatch together once all items are available. If you would like to receive the in stock part of your order earlier, please contact customer service on info@babymel.co.uk

UK Standard Delivery & Returns - FREE over £50

Delivery is £3.95 if you spend under £50.

Orders are sent via Royal Mail, DHL or DPD.

Please allow up to 5 working days for your order to be delivered. If any item cannot be delivered within this time we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery.

If you are likely to be out when the delivery arrives, you can specify an alternative delivery address during the order process. Please contact us at info@babymel.co.uk if you need assistance with this.

UK Next Business Day Delivery - £8

Orders placed before 12pm Monday to Thursday will be delivered next business day. Orders placed after 12pm on Friday will be delivered on Tuesday. Goods will always require a signature on receipt of delivery.

EU Delivery & Returns  FREE over €60

Delivery is €10 if you spend under €60.

Orders are sent via DPD.

Your order should be received within 3-4 working days of dispatch but please allow up to 10 working days. If any item cannot be delivered within this time we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery.

Shipping to Norway, Iceland and Switzerland will be charged at our international delivery rates, and your order may be subject to taxes, customs fees, levies or other charges. We are unable to deliver to Malta.

USA Delivery & Returns - FREE over $100

Delivery is $15.00 if you spend under $100 and be expected up to 5 working days. 

Delivery will be with FedEx.

Please allow 5 working days for delivery from despatch. If any item cannot be delivered within this time we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery.

Your order may be subject to taxes, customs fees, levies or other charges.

 

Oceania

Please ensure you are on babymel.com.au, as we are unable to process orders for this territory on our babymel.com website.

 

Rest of the World - £30

Delivery will be with Royal Mail International Signed for Service.

Please allow up to 15 working days for delivery from despatch. If any item cannot be delivered within this time we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery.

If your parcel contains more than one item you may be required to pay additional postage due to the increased weight of our parcel. If this occurs we will contact you directly.

Your order may be subject to taxes, customs fees, levies or other charges.

 

British Forces Postal Addresses

We can deliver to all BFPO addresses for standard UK charges. Please contact us at info@babymel.co.uk if you need assistance with this.


Order Confirmation

Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). This email is only an acknowledgement that your order has been received; it is not an acceptance by us of any offers to purchase.

Order Tracking

Once your item(s) have been dispatched you will receive an SMS or email notification with your tracking details directly from the courier. If you have any questions about delivery of your order, please contact us at info@babymel.co.uk with your order and tracking references.