Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). This email is only an acknowledgement that your order has been received, it is not an acceptance by us of any offers to purchase.
Once you receive the order despatch email this will act as confirmation that your item(s) have been sent. This is the point when we have agreed to a contract with you. We reserve the right to refuse any order prior to despatch.
How the contract is formed between you and us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
Price and payment
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Products correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Whilst we do everything we can to ensure customs clearance of your Babymel delivery, we advise that you check with your local customs before placing an order and importing anything into your own country that may be stopped or have charges applied. Bags That Work Ltd will not be liable for any charges in the case of your shipment being stopped, charged or disposed of at customs.
Credit Card Security
Your card details are handled by our payment processing agent, HSBC. We feel confident that credit/debit card information entered on our site will not be accessed by any unauthorised person or company.
Every care has been taken to ensure that the descriptions and specifications of our products are correct, but slight variations in the goods may occur.
Babymel is the trading name of Bags That Work Ltd registered in England and Wales, Company No. 4707666. Our registered office is Bags That Work Ltd, Tavistock House South, Tavistock Square, London, WC1H 9LG
Babymel’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Babymel to the customer. Babymel shall not be liable for any customer loss whether this arises from a breach of duty in contract or in any other way. Babymel cannot accept any liability for a failure to comply with specific instructions stated on this website. Customers statutory rights are not affected by this statement.
We cannot ensure that all items are available on ordering. If we are out of stock we will inform you of the expected delay.
You can return goods free of charge for any reason in an unused condition within 30 days of receipt for a full refund or exchange, provided a proof of purchase has been given (this can be in the form of till receipt or order confirmation). All orders include a free return or exchange form. We do not provide a free returns service for overseas customers or for orders under £50. Please follow the procedure set out below under exchanges and returns page. This guarantee does not affect your statutory rights.
Offers & Promotions
Promotions and Offers
On occasion Babymel chooses to run promotions and offers on selected products or lines. Qualifying promotions are subject to the below terms and conditions
Zip and Zoe - Free Gift
Offer valid while stocks last. Offer applies only to Zip and Zoe products on orders over the minimum qualifying amount (Babymel products are exempt from this promotion).
To obtain your free gift items must be added to the cart, and the value must meet or exceed the qualifying amount. The discount code: ZZGIFT must be applied at checkout.
Offer only to orders over the qualifying amount and is not valid in conjunction with any other offers, promotions, or discount codes.
Should a customer return part of an order purchased with the offer, if the remaining total of goods retained by customer be less than the promotion minimum spend, any remaining items will be exempt from the promotion, and the resulting refund amount will be adjusted accordingly.
In the event of any dispute, the decision of Babymel is final.