Order Confirmation

Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). This email is only an acknowledgement that your order has been received, it is not an acceptance by us of any offers to purchase. 
Once you receive the order despatch email this will act as confirmation that your item(s) have been sent. This is the point when we have agreed to a contract with you. We reserve the right to refuse any order prior to despatch.

How the contract is formed between you and us

  • After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation).  The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. 

  • The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

Price and payment

  • The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

  • Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

  • Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Products correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

  • We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.


Whilst we do everything we can to ensure customs clearance of your Babymel delivery, we advise that you check with your local customs before placing an order and importing anything into your own country that may be stopped or have charges applied. Storksak Ltd will not be liable for any charges in the case of your shipment being stopped, charged or disposed of at customs. 

Credit Card Security

Your card details are handled by our payment processing agent, HSBC. We feel confident that credit/debit card information entered on our site will not be accessed by any unauthorised person or company.

General Information

  • Every care has been taken to ensure that the descriptions and specifications of our products are correct, but slight variations in the goods may occur.

  • Babymel is a trading name of Storksak Ltd registered in England and Wales, Company No. 4707666. Our registered office is Storksak Ltd, Tavistock House South, Tavistock Square, London, WC1H 9LG

    • Babymel’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Babymel to the customer. Babymel shall not be liable for any customer loss whether this arises from a breach of duty in contract or in any other way. Babymel cannot accept any liability for a failure to comply with specific instructions stated on this website. Customers statutory rights are not affected by this statement.

    • We cannot ensure that all items are available on ordering. If we are out of stock we will inform you of the expected delay.

     Our Guarantee

    • You can return goods free of charge for any reason in an unused condition within 30 days of receipt for a full refund or exchange, provided a proof of purchase has been given (this can be in the form of till receipt or order confirmation). All orders include a free return or exchange form. We do not provide a free returns service for overseas customers or for orders under £50. Please follow the procedure set out below under exchanges and returns page. This guarantee does not affect your statutory rights.


    Offers & Promotions

    On occasion Babymel chooses to run promotions and offers on selected products or lines. Qualifying promotions are subject to the below terms and conditions

    • With the exception of free delivery offers, promotions cannot be used in conjunction with any other offers
    • Offers are valid only on the full price products indicated
    • Offers are valid for limited time periods except clearance sale items
    • If an item is returned for a refund that brings the amount spent below any qualifying amount, the refund may be reduced to reflect this
    • All offers are subject to stock availability. Babymel reserves the right to amend, withdraw or extend offers at any time, without prior notice.   

    Discount Codes

    To obtain the discount, item(s) must be added to your basket. The discount code must be applied at checkout stage (in Order Summary on mobile)

    Offers may only apply to full priced items. Items already in sale or discounted may not be applicable for discount code offers. This discount cannot be used in conjunction with any other codes.

    In the event of any dispute, the decision of Babymel is final. 

      Buy Together & Save 40%

      Buy any full priced changing bag and get any full priced accessory at 40% off.

      • One discounted item per full priced changing bag
      • Offer not available on preorder styles
      • This offer is only available on orders placed on our website babymel.com
      • May not be used in conjunction with any other offer or promotion that we run on our website, unless otherwise stated
      • Offer valid while stocks last
      • Only selected option(s) are available as a discounted item
      • All items must be added to basket before checkout
      • Not valid in conjunction with any other offer
      • The offer is not exchangeable for cash and is non-transferable
      • If qualifying item(s) are returned without the discounted item, the refund will be deducted excluding the full RRP value of the discounted.
      • In the event of any dispute, the decision of Babymel is final
      • We reserve the right to amend these terms and conditions at any time. If we do this we will publish the amended terms and conditions on this page
      • This does not affect your statutory rights

      Should a customer return part of an order purchased with the offer, if the remaining total of goods retained by customer be less than the promotion qualifying criteria, any remaining items will be exempt from the promotion, and the resulting refund amount will be adjusted accordingly.


      • Discount only applicable on bundles, cannot be applied to individual items
      • Discount cannot be applied retrospectively
      • Cannot be used in conjunction with any other offer
      • Offer is not exchangeable for cash and is non-transferable
      • Returned items will be refunded at the discounted price paid
      • All items must be returned for full refund
      • In the event of any dispute, the decision of Babymel is final
      • We reserve the right to amend these terms and conditions at any time.
      • If we do this we will publish the amended terms and conditions on this page, this does not affect your statutory rights. 



      By sending an application to become an affiliate you must agree to the terms listed below:

      • I am over the age of 18
      • I am not an agent, franchise, employee or partner of the company and cannot act on behalf of the company
      • I confirm all information I am supplying for my application is correct 
      • I am happy to promote products on my social media channels and agree to the terms provided to me 
      • I will not sell on the products I receive on any other website or retail establishment

      Approved Affiliates

      Once your application has been approved please consider the below terms:

      • Babymel reserves the right to approve or deny all affiliate partners at their discretion
      • All affiliates will be contacted through Shopify to approve or deny their offer
      • Affiliates must agree through written consent to the offer terms through Instagram direct message before being sent free product / gift card
      • Babymel reserves the right to choose which products are sent to affiliates and can change this at their discretion
      • By becoming an affiliate you are agreeing to post content on your social media platforms to promote the Babymel brand. This must not be defamatory to the brand or deemed as inappropriate
      • By agreeing to become an affiliate partner you are giving Babymel permission to repost all content on their own social media platforms and forms of marketing
      • If you refer a customer to our website and they place an order you will be paid a commission based on the commission structure
      • Affiliate referrals can only be made through the individual referral link and discount code provided
      • Payments will be made for successful and complete transactions only. This does not include returns
      • Babymel reserves the right to hold any payment to affiliates for 30 days after purchase to account for any returns in this period
      • For all affiliates prior to May 2023: All affiliates must have an active PayPal account as all commission payments will be made through PayPal only
      • For all affiliates post May 2023: All affiliates must link a bank account to their shopify account and enable auto payouts to be able to receive payment
      • Discount codes and referral links will be shared on social media channels and with friends and family only. They will not be posted or shared to discount websites
      • If a discount code or referral link appears on a discount website Storksak reserve the right to amend/change the code, remove this completely or terminate the affiliate partnership
      • Your discount codes and referral links will not be bid upon or against Babymel or boosted on your personal social media platforms for paid advertising
      • You must agree to (when applicable) not disclose of confidential information about new product launches or promotions before an agreed date or time
      • Babymel reserves the right to terminate contact with an approved affiliates at our discretion

      Refer a friend

      • Our refer a friend offer is only valid for customers who have purchased from babymel.com. This does not include returns. 
      • Refer a friend offer is only valid for customers who purchased between 1st March 2023 and 1st November 2023.
      • A refer a friend email will be sent to every customer who has completed the period of 90 days after purchase. (For customers who placed an order up until 17th June they will have received a referral code 31 days after purchase)
      • All refer a friend emails will be sent through Retainful, our refer a friend partner.
      • The refer a friend offer for referrer and ‘friend’ is for 20% off, only valid on full priced items. 
      • The referral discount code cannot be used with any other code / offer.
      • The referral discount code will be only available to use for 6 months (180 days).
      • ‘Friends’ must use the referral link and generated discount code you share with them to make their purchase.
      • Once a ‘friend’ has made a qualifying purchase, a confirmation will be emailed to both the referrer and friend.
      • The referrer will only be rewarded with their discount code after the ‘friends’ transaction is complete. They will then be contacted by email to confirm the completion of the transaction.
      • You cannot exchange discount codes for cash or any other promotion.
      • Referral rewards are variable. Babymel reserves the right to withdraw or change the referral promotion at any time, with or without notice. 
      • A referral code can only be used once and it will then automatically deactivate. 
      • You can refer as many friends as you wish but you will only receive one discount code reward.
      • You cannot refer yourself.